Trade Desk Representative - German
Job Description & Responsibilities
We require additional Trade Desk Representatives to join our expanding teams, especially those who speak German, for a hybrid role in our Zug office.
Key Responsibilities
- Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
- Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
- Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
- Assist and support the Quality Assurance Department with complaint resolution.
- Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
- Analyse existing systems and procedures to recommend and assist in implementing enhancements and contribute to developing client service systems, policies and procedures.
Qualification & Skills
- Banking apprenticeship or university degree in finance, economics or a related field
- Minimum two years of financial industry experience
- In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
- Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, etc.
- Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
- Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
- Self-starter, able to handle stress, with the ability to work independently as well as part of a team
- Fluent in English with strong verbal and written communication skills
- Additional languages:German
- FINRA SIE and Series 7 or interest in obtaining the certification
Über die Firma
