Business Transformation Manager

Business Transformation Manager

• Full-time

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

As a Business Transformation Manager, you will be reporting to our VP of Business Consultancy Services.

This role offers a hybrid work mode. Depending on the project scope, being onsite at the client's might be a part of the role.

Job Description

• You are an expert in consulting our clients along all phases of the project: from defining the initial vision and translating broad challenges into a specific roadmap, transformation programs and preparing the implementation, considering complex challenges, and create comprehensible business cases for them
• As a lead consultant, you are responsible for the development of business strategies, considering the end customer, organizational and technology perspectives. You take on the strategic development of national and international clients and develop concrete recommendations for action based on your analysis of the relationship between business goals, content, customer data, technology, media and processes
• You lead interdisciplinary teams in large and international pitches and consulting projects with joy and confidence to the customer's benefit.
• Our clients perceive you as a thought leader in business transformation - you fill this scope with joy and great professional confidence
• Together with the team of highly qualified and experienced strategy consultants, you develop our business consulting services
• You advise clients holistically on sales, marketing and communication strategies, considering organizational factors, processes, and business management with your excellent understanding of organizations, operating models, technology and commercial strategy
• You have a comprehensive view of communication approaches and measures and a thoughtful understanding of the strategic positioning of companies/brands/people

Qualifications

• At least 5+ years of experience as a consultant in a strategic function in a professional services company, industry, a startup or in a renowned consultancy
• A degree in economics, business informatics, computer science or a comparable course of study. A higher degree, Ph.D or MBA is an advantage
• Strong communication and argumentation skills, and convincing and confident appearance at C-level with the customer
• Excellent knowledge of strategy development, underpinned by practical application of consulting methods and models
• Strategic and analytical skills combined with a gift for communicating complex solutions effectively
• Entrepreneurial mindset and experience in leading and delivering national and/or international digitalization or transformation projects
• Enthusiasm for several of the following topics: Innovation management, business models, transformation management, organizational development, process optimization, multi-channel models, data and CRM, e-commerce
• Team spirit and high willingness to learn new things
• Very good written and spoken English skills (business fluent), on top of French
• You enjoy presenting the ideas developed in the team in front of customers with a customer-centric mindset and a good business acumen

Additional Information

We work with motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere (within Switzerland) with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands-on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

If you feel inspired by us, we'll probably be inspired by you. Join us now and apply online to make sure we match each other's expectations. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/worldview, disability, age, as well as sexual orientation and identity.

We look forward to hearing from you!