Assistant Store Manager - Bern 100%
At Philip Morris, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.MAIN PURPOSE OF THE MISSION
Contributes to the development of the store’s team and replaces the Store Manager if necessary;
Helps to manage the activities of the IQOS Store Coaches and ensures their development and training, providing feedback and coaching;
Ensures the headquarters’ guidelines are complied with;
Contributes to the monitoring of the store’s logistics;
Manages the store’s cleanliness and maintenance;
Sharing accountability for store quantitative and qualitative results;
Ensuring a qualitative in-store consumer experience. Leads by example and is able to perform all store experiences and processes.
YOUR ABILITIES:
How to organize a team’s schedule and activities;
How to implement a personalized consumer engagement approach;
How to ensure the best consumer experience;
How to manage team meetings;
How to provide feedback and coaching to improve store staff performance;
How to help plan, deliver and monitor store staff training activities;
How to monitor the activities of the store’s employees;
How to organize a store’s inventory;
How to manage the disposition of the products in a store.
BUT ALSO
enabling others;
managing activities;
conscientiousness;
taking responsibility;
collaboration and emotional stability.
YOUR PROFILE
- A minimum of 3 years of retail experience or similar service-led consumer care experience
- A minimum of 1-2 years managing a retail team
- Intermediate operational knowledge of retail and business systems (e.g. POS, inventory management, MS Office etc.)
- French and English fluency or proficiency
- Proven ability to deliver exceptional consumer experiences and KPI targets
- Proven ability to adapt to challenges whilst maintaining composure in a fast-paced retail environment
- Proven ability to develop a team and individual talent
- Proven ability to coach individuals to reach desired objective
Our success depends on the men and women who come to work every day determined and eager to progress. Send us your application and become part of PMI!
